Medical Administrative Assistant - Live In Person

In-Person Hours: 80 / Online Hours: 11
Retail Price: $2,199.00

General Information:

Call for details - Classes start soon!  Flexible schedules.

Course Overview:

This comprehensive program prepares you for a professional role as a Medical Administrative Assistant, focusing on the front-office expertise that healthcare providers rely on every day. From patient communication to office coordination, you’ll gain the knowledge and confidence needed to support efficient, organized, and patient-centered care. Throughout the course, you’ll learn how to manage phone communications, process billing and administrative paperwork, schedule and coordinate appointments, and handle essential day-today office responsibilities. You’ll also develop a strong understanding of HIPAA compliance and patient privacy standards, ensuring professionalism and ethical practice in every interaction. Designed to build well-rounded competency, this program develops your knowledge, technical skills, and professional behavior needed to succeed in a healthcare environment. In addition, this course prepares you to sit for the NHA Certified Medical Administrative Assistant (CMAA) Exam, helping you take the next step toward national certification and career advancement.

In this course students will:

• Describe the role and responsibilities of a medical administrative assistant in healthcare settings
• Demonstrate professional communication skills for interacting with patients and healthcare staff
• Apply proper telephone etiquette and manage front-office phone communications effectively
• Perform scheduling and appointment management using standard office procedures
• Explain basic medical billing and insurance processing procedures
• Identify and apply HIPAA regulations to ensure patient privacy and confidentiality
• Organize and maintain accurate patient records and office documentation
• Demonstrate proficiency in handling daily administrative and clerical office tasks
• Apply customer service skills to support positive patient experiences
• Prepare for the NHA Certified Medical Administrative Assistant (CMAA) Exam through knowledge and skills-based practice

Course Exam:

This course prepares the student to take the Certified Medical Administrative Assistant (CMAA) exam through National Healthcareer Association (NHA).

Course Outline:

Lesson 1: Introduction to Medical Assisting

In this lesson, we will look at the field of Administrative Medical Assisting, including typical duties and roles. Tips for therapeutic communication and an introduction to healthcare laws and legal principles will be discussed.

Lesson 2: Therapeutic Communication

In this lesson, we will discuss the importance of first impressions to the delivery of quality patient care, explain and demonstrate appropriate responses when communicating with patients, peers, supervisors and providers and determine factors that impact peoples’ behaviors, needs and coping mechanisms.

Lesson 3: Legal Principles

In this lesson, students will examine the legal system as it pertains to healthcare. We will differentiate between criminal and civil law, intentional and unintentional torts, and the types of defenses used for lawsuits. The provider-patient relationship will also be discussed and types of contracts and consents.

Lesson 4: Healthcare Laws

In this lesson, we will examine the Health Insurance Portability and Accountability Act, rules and regulations associated with other acts such as HITECH, Controlled Substances Act, Needlestick Safety and Prevention Act, etc. Compliance programs and incident reporting will also be discussed.

Lesson 5: Healthcare Ethics

In this lesson, we will examine personal and professional ethics for healthcare personnel and analyze how to separate them. This lesson also studies how medical administrative assistants can incorporate medical ethics into their work life.

Lesson 6: Introduction to Medical Terminology and Anatomy

Introduction to medical terminology and anatomy and physiology focuses on guidelines for building, defining and pronouncing medical terms as well as explains the structural organizations of the body from simple to complex.

Lesson 7: Patient Coaching

In this lesson, students examine factors that influence health choices, including grief reactions and health belief and practices. We will also learn to differentiate among coaching strategies used for different types of patients and communication barriers and examine the role of care coordination.

Lesson 8: Technology

In this lesson, we will learn to differentiate among the various types of computers, input/output devices and types of software commonly used in ambulatory care facilities. We will also examine federal requirements used to maintain network privacy and security in healthcare.

Lesson 9: Written Communication

In this lesson, students will learn how to compose professional letters, review business letter formatting and examine common communication errors in all forms of written communication including electronic communication.

Lesson 10: Telephone Techniques

In this lesson, we will explain features of multi-line telephone systems and describe how they can be used effectively in a healthcare facility. Students will also explore the various types of incoming calls and how to deal with each type as well as how to handle difficult calls.

Lesson 11: Scheduling Appointments and Patient Processing

In this lesson, we will describe guidelines for establishing an appointment matrix, discuss various scheduling methods and explain the process for scheduling all types of patients including new and established patients.

Lesson 12: Health Records

In this lesson, students will learn to differentiate between electronic health records (EHRs) and electronic medical records (EMRs). How to assess the contents of health records and effectively organize and file health-related correspondence will also be discussed.

Lesson 13: Daily Operations and Safety

In this lesson, we will examine opening and closing tasks for both administrative and clinical medical assistants, inventory management and ordering processes. Evaluation for potential safety issues, emergency response plans and proper storage will also be discussed.

Lesson 14: Principles of Pharmacology

Principles of pharmacology examines sources and uses of drugs, drug actions, and therapeutic effects. This lesson will also examine drug legislation including the Controlled Substances Act and how healthcare professional must comply with its regulations.

Lesson 15: Health Insurance Essentials

In this lesson, students will examine various types of health insurance, insurance models and the medical administrative assistant’s role with insurance verification and verification of eligibility.

Lesson 16: Diagnostic Coding Essentials

In this lesson, we will examine the historical use of the International Classification of Disease (ICD) and the steps involved in ICD-10-CM coding. How to abstract the diagnostic statement from a patient’s health record will be explained as well.

Lesson 17: Procedural Coding Essentials

In this lesson, students will examine the CPT manual and the steps for efficient CPT coding. Components determining the correct E/M, anesthesia, surgical and radiology codes as well as HCPCS codes will also be examined.

Lesson 18: Medical Billing and Reimbursement Essentials

In this lesson, we will examine how claims are submitted and explain the medical billing process, including the types of information contained in the patient’s billing record and managed care policies and procedures.

Lesson 19: Patient Accounts and Practice Management

In this lesson, the components of accounts receivable in the healthcare facility, various methods used for patient payments, and successful collection techniques for patient accounts will be discussed as well as banking procedures and accounts payable methods.

Lesson 20: Advanced Roles in Administration

In this lesson, students will learn about the qualities and responsibilities of a successful office manager in a healthcare facility. They will also examine the skills necessary to be a successful medical office manager and the process for finding and hiring the right employee for the job.

Lesson 21: Medical Emergencies

In this lesson, students will examine types of emergencies, the team members’ roles and the importance of documentation in emergency situations. We will also differentiate among first aid procedures and screening questions for various situations.

Lesson 22: Skills and Strategies

In this lesson, we will examine strategies for finding job openings, how to assess your strengths and skills that are applicable to a job, and strategies for preparing for an interview. Students will demonstrate how to create a professional résumé, cover letter and career portfolio.

Instructional Strategies:

• Lecture
• Self-Directed Study
• Skills Demonstration
• Simulation
• Online Activities

Methods of Evaluation:

• Quizzes & Exams
• Skills Demonstration
• Learner-Centered Activities
• Externship

All necessary course materials are included.

Instructor Biography:

Coming soon!

Grading System:

Student must complete the course with a final average grade of 70% to be eligible for a Certificate of Completion.

Attendance:

Students are expected to arrive on time and participate in course discussions. Successful completion of the course of study recommends 100% attendance. If during the course period the student’s attendance level drops below 80%, they will be encouraged and given the opportunity to attend the next scheduled class for the course they enrolled in. Should materials change, student is responsible for all additional cost.

Refund Policy: 

There can be no refund for the course, once the first class has been concluded; or if any course material, including the eBook, is accessed. If extenuating circumstances exist, case by case situations will be reviewed by ProTrain. If a refund is issued, the refunded amount (- a $25 processing fee) will be dependent upon books being returned in excellent condition (i.e. no writing, missing pages; ripped or damage to pages and/or binding).

Payment Plan Policy:

Students may withdraw from the program for any reason up to 1 week prior to the start of program. In this case, the student’s payment plan agreement shall be rescinded. If the payment plan has begun a non-refundable administrative fee of $25.00 will be assessed and remaining funds will be returned to payer in check form by mail. 

Re-Admission Policy:

Any student who has dropped out of the program, or has been suspended from the program for nonattendance may be readmitted within one year by completing a personal interview with the director of education and paying any applicable fees at the time of readmission. Students who were terminated due to conduct issues are not eligible to be readmitted.

Policy on Student Conduct:

All students are expected to conduct themselves in an orderly and professional manner. Any student not conducting themselves in an orderly and professional manner, which includes use of drugs and alcohol during school hours, dishonesty, disrupting classes, use of profanity, excessive tardiness, insubordination, violation of safety rules, improper usage of lab or classroom computers, or not abiding by the school rules will lead to either probation or dismissal from classes.